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How to contact Progress Presales Support, Customer Order Management(COM) or Customer Services?

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TitleHow to contact Progress Presales Support, Customer Order Management(COM) or Customer Services?
URL Name17394
Article Number000166373
EnvironmentProduct: All Supported products
Version: All supported versions
OS: All supported platforms
Question/Problem Description
How to find the Progress Sales Representative who handles my account?
How to find the Progress Sales Representative who handles our Pro2 versions?
Who can I discuss updating Pro2 with?
How can I reach my Customer Service Representative in my Region?
How to contact Customer Order Management (COM, formally known as Customer Services or Sales Support)?
How to contact Presales Support or Customer Services?
How to reach my Progress Account Manager ?
How to contact Progress Sales Administration?
How to obtain or extend an Evaluation licenses for an OpenEdge Product?
How to obtain a current licensed products list?
How to engage Consultancy Services?
Steps to Reproduce
Clarifying Information
Error Message
Defect Number
Enhancement Number
Cause
Resolution
Progress Customer Self Service:

For new customers:  https://www.progress.com/company/contact  

For existing customers: https://www.progress.com/support/customer-self-service  
  • Pricing information
  • Product orders, upgrades or updates on user counts for existing product licenses
  • Issues concerning product maintenance agreements or the licensing model
  • Questions on current licenses and license history.
  • Questions or issues associated with Evaluation licenses.
  • Questions or issues associated with Subscription licenses.
  • To inquire about purchasing a license or extending an evaluation period
  • License changes when using OpenEdge products on virtual machines or DR servers
  • Consulting Services and Pre-Sales, the details of which can be found on the Progress WebSite:
     https://www.progress.com/support-and-services/professional-services 
Customer Order Management (COM) Team:

CSS Contacts: https://www.progress.com/support/customer-self-service/contact-com
  • Issues on the ESD site where a major release or service pack is not available
  • Issues with the License information provided when installing or updating installed licences
  • Expired licenses for OpenEdge Development Kit (OEDK) subscriptions
  • Co-ordination on any licensing with your Sales Representative
If unsure of who your Account Manager is, please contact local Progress Sales office. The following url provides the contact details for The Americas, Europe, Middle East and Africa, Asia / Pacific:

For example:
In North America, contact the Sales Hotline at 781-280-4833 or Presales Hotline at 781-280-4779.
 




 

 
Workaround
Notes

 
Last Modified Date10/4/2023 7:28 AM
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