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Request a product version upgrade for DataDirect products

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TitleRequest a product version upgrade for DataDirect products
URL Name5559
Article Number000122803
EnvironmentProduct: Connect32/64 for ODBC, Connect for JDBC, Connect for ADO.NET, OpenAccess SDK, SequeLink, Progress DataDirect for ODBC, Hybrid Data Pipeline
Version: All supported versions
OS: All supported platforms
Database: All supported databases
Question/Problem Description
How to request a product version upgrade for DataDirect products?
How to request a license upgrade when more CPUs are added?
How to check on the status of a product upgrade request?
How to request a product version that is not listed on the Download Center/ESD website?
How to request a new license key for an updated installer package?
Steps to Reproduce
Clarifying Information
Can JDBC 6.0 be added to existing contract?
How to download Salesforce ODBC 8.0 version that is not listed in the ESD Entitlement?
Need information to upgrade to 4.3 ADO.NET
Error Message
Defect Number
Enhancement Number
Cause
Resolution
Go to the DataDirect website and request a product upgrade
To check on the status of an existing upgrade request, contact the Customer Order Management team at https://www.progress.com/support/customer-self-service/contact-com 
Workaround
Notes
Last Modified Date5/22/2023 8:57 PM
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