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How to escalate a support case?

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TitleHow to escalate a support case?
URL NameHow-to-escalate-a-support-case
Article Number000182690
EnvironmentProduct: All Progress products
Version: All supported versions
OS: All supported versions
Database: All supported versions
Application: All supported versions
Question/Problem Description
When your business needs require that a support case receive a higher level of attention and urgency, you may escalate the case with the Support team.  This will ensure that your case is addressed with a higher priority and that its visibility is raised within the Support management team.
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You may escalate your own cases from within SupportLink or by contacting the Support Engineer and requesting the case be escalated.  If your account has a designated Customer Success Manager you may also contact them to request escalation.  If you do not have a Customer Success Manager, you may contact the Support Manager responsible for the team working your case.

Details on how to escalate a support case and how to contact the correct Support Manager are available on the Support section of our website.
 
Workaround
Notes
Last Modified Date10/10/2023 3:14 PM
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