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Oracle Right Now driver returns blanks for NULL values.

Information

 
TitleOracle Right Now driver returns blanks for NULL values.
URL NameOracle-Right-Now-driver-returns-blanks-for-NULL-values
Article Number000185692
EnvironmentProduct: Connect for ODBC Oracle Service Cloud driver
Version: 7.1.5.0140
OS: All supported platforms
Database: Oracle Service Cloud
Application: Analytics Reports
Question/Problem Description
When using the Connect for ODBC Oracle Service Cloud driver with Analytics Reports, the driver returns blank values for fields containing NULLS. 
Steps to Reproduce
Clarifying Information
Error Message
Defect Number35830
Enhancement Number
Cause
The driver was incorreclty handling NULL value processing for reports
Resolution
Fixed in hot fix 7.1.5.0142. The patch includes an updated rightnow.jar file, version 7.1.5.0142.

Refer to Connect for JDBC hot fix download and install instructions for instructions on how to download and install the hot fix.
Workaround
Notes
Last Modified Date6/23/2016 7:16 PM
Files
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