Feedback
Did this article resolve your question/issue?

   

Article

Single sign on error when trying to login to SupportLink portal.

Information

 
TitleSingle sign on error when trying to login to SupportLink portal.
URL NameSingle-sign-on-error-when-trying-to-login-to-SupportLink-portal
Article Number000182247
EnvironmentProduct: All Supported Progress Products
Version: All Supported Versions
OS: All Supported Operating Systems
Question/Problem Description
Below error is received when trying to login to Progress SupportLink Portal
Steps to Reproduce
Clarifying Information
Error MessageSingle sign on error

Your login attempt using single sign on with an identity provider certificate has failed.
Defect Number
Enhancement Number
Cause
Resolution
Here are the steps to resolve the Single Sign on Error while login to Progress SupportLink portal

1. Clear the Browser cache and try login again.
2. Make sure you are using the correct URL to login to SupportLink portal (https://progresslink.progress.com)
3. Contact Progress Support if this does not fix the issue.

 
Workaround
Notes
Last Modified Date1/21/2016 6:59 PM
Files
Disclaimer The origins of the information on this site may be internal or external to Progress Software Corporation (“Progress”). Progress Software Corporation makes all reasonable efforts to verify this information. However, the information provided is for your information only. Progress Software Corporation makes no explicit or implied claims to the validity of this information.

Any sample code provided on this site is not supported under any Progress support program or service. The sample code is provided on an "AS IS" basis. Progress makes no warranties, express or implied, and disclaims all implied warranties including, without limitation, the implied warranties of merchantability or of fitness for a particular purpose. The entire risk arising out of the use or performance of the sample code is borne by the user. In no event shall Progress, its employees, or anyone else involved in the creation, production, or delivery of the code be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the sample code, even if Progress has been advised of the possibility of such damages.