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"There appears to be a provisioning problem with your account" error on SupportLink

Information

 
Title"There appears to be a provisioning problem with your account" error on SupportLink
URL NameThere-appears-to-be-a-provisioning-problem-with-your-account-error-on-SupportLink
Article Number000178896
EnvironmentProduct: all supported products
Version: all supported versions
OS: all supported platforms
Database: all supported databases
Application: SupportLink
Question/Problem Description
The below error is seen when trying to open a case in SupportLink.
Steps to Reproduce
Clarifying Information
Error MessageThere appears to be a provisioning problem with your account.
If you continue to get this error, please contact us by emailing cs-supportlink-help@progress.com
Defect Number
Enhancement Number
Cause
The customer's profile is no longer enabled for portal access.
Resolution
Contact Support so the portal access can be enabled again.
Workaround
Notes
Last Modified Date1/23/2023 9:32 PM
Files
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