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MMC crashes when Admin authentication uses ServiceAdministratorGroup

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TitleMMC crashes when Admin authentication uses ServiceAdministratorGroup
URL Namemmc-crashes-when-admin-authentication-uses-serviceadministratorgroup
Article Number000180564
EnvironmentProduct: OpenAccess Management Console
Version: 8.0, 8.1.0.50
OS: Windows
Question/Problem Description
Logging into Management Console when ServiceAdministrator group is configured returns errors or crashes the MMC.
Steps to ReproduceOn a Windows 64-bit machine:
Configure 2 additional administrators called Administrator2 and Administrator3
Add Administrator2 and Administrator3 to the Windows Administrators group

Open the OpenAccess 8.1 Management Console and:
- In the Agent Administration Security section, add new Attribute ServiceAdministratorGroup and give it value machinename\Administrators
- Remove the ServiceAdministrator attribute

Save the configuration
Restart the Agent Service
Attempt to connect to the Agent Service using use machinename\Administrator
- An error is returned
Also attempt to connect to the Agent Service using machinename\Administrator2
- MMC crashes
Clarifying Information
Error MessageLogon to Service (Not Responding)
Network problem, connection unexpectedly closed by peer

Could not make a connection to the Service at machinename:19985
Network problem, connection unexpectedly closed by peer

(Error: 2300)
Defect NumberDefect 60812
Enhancement Number
Cause
The exact cause is not known at this time.
Resolution
Fixed in hot fix 8.1.0.0052 of the OpenAccess Agent executable.
Refer to article  OpenAccess SDK hot fix download and install instructions for instructions on how to download and install the hot fix.
Workaround
Notes
Last Modified Date11/20/2020 7:18 AM
Files
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